SAMPLE LETTER A

For Notifying the Manufacturer of On-going Problems
(Vehicle Has Not Yet Met the Definition of a "Lemon")

Consumer's Name
Address
City, State Zip Code
Telephone Number
Date

Manufacturer's Name
Address
City, State Zip Code

BY CERTIFIED MAIL
RETURN RECEIPT REQUESTED

Dear Sir or Madam,

I am writing to notify you of the problems I have been having with my [Year, Make, Model and VIN# of car] and to request that you correct this problem within 30 days of your receipt of this letter.

I purchased my car from [Name of Dealership] on [date of purchase.] Approximately [amount of time after purchase], I began having trouble with [description of problem]. I took my car back to the dealer for repairs on [dates of repair attempts] but, to date, the dealer has been unable to correct the problem. Attached are copies of the repair orders that document the dealership's attempts to repair my car.

This problem substantially impairs both the use and value of my car. Therefore, if you and/or your dealer are unable to correct this problem in a "reasonable number of attempts" as that phrase is defined in Maryland's Automotive Warranty Enforcement Act (Md. Code Ann., Com. Law II, 14-1502 (d) ), I will expect you to [repurchase or replace] the vehicle pursuant to 14-1502(c) of the Act.

Please contact me at the above address or telephone number to arrange a mutually convenient date and time for you to inspect my car and make the necessary repairs.

Sincerely,

[Your Name]

Enclosures

SAMPLE LETTER B

Contacting the Manufacturer for the First Time
If Your Vehicle is a "Lemon" Under the Lemon Law

Consumer's Name
Address
City, State Zip Code
Telephone Number
Date

Manufacturer's Name
Address
City, State Zip Code

BY CERTIFIED MAIL
RETURN RECEIPT REQUESTED

Dear Sir or Madam,

I am writing to notify you of the problems I have had with my[Year, Make, Model and VIN# of car] pursuant to Maryland's Automotive Warranty Enforcement Act, Md. Code Ann., Com. Law II., 14-1501 et seq.

I purchased my car from [Name of Dealership] on [date of purchase.] Approximately [amount of time after purchase], I began having trouble with [description of problem]. I took my car back to the dealer on [Dates of Repair Attempts] to have this problem corrected but to date, the dealer has been unable to do so. Thus far, [my car has been out of service for a total of [number] days/a dealership has attempted to repair this problem [number] times.] Attached are copies of the repair orders that document the dealership's attempts to repair my car.

This problem substantially impairs both the use and value of my car. Therefore, unless you are able to correct this problem within 30 days of your receipt of this letter, I request that you [repurchase or replace] my vehicle under the provisions of Md. Code Ann., Com. Law II, 14-1502.

Please contact me at the above address or telephone number to arrange a mutually convenient date and time for you to inspect my car and make the necessary repairs.

Sincerely,

[Your Name]

Enclosures

SAMPLE LETTER C

For Contacting the Manufacturer
If Your Vehicle is a "Lemon" Under the Lemon Law
(use if you have already contacted manufacturer by letter at least once)

Consumer's Name
Address
City, State Zip Code
Telephone Number
Date

Manufacturer's Name
Address
City, State Zip Code

BY CERTIFIED MAIL
RETURN RECEIPT REQUESTED

Dear Sir or Madam,

I am writing to notify you of the continuing problems I have had with my [Year, Make, Model and VIN# of car] and to request that you [repurchase or replace] this vehicle pursuant to Maryland's Automotive Warranty Enforcement Act, Md. Code Ann., Com. Law II, 14-1501 et seq. As you may recall, I previously notified you of these problems in a letter dated [date of prior letter].

I purchased my car from [Name of Dealership] on [date of purchase.] Approximately [amount of time after purchase], I began having trouble with [description of problem]. I took my car back to the dealer on [Dates of Repair Attempts] to have this problem corrected but to date, the dealer has been unable to do so. Thus far, [my car has been out of service for a total of [number] days/a dealership has attempted to repair this problem [number] times.] Attached are copies of the repair orders that document the dealership's attempts to repair my car.

This problem substantially impairs both the use and value of my car. Therefore, I request that you [repurchase or replace] my vehicle under the provisions of Md. Code Ann., Com. Law II, 14- 1502.

Please contact me within 14 days to discuss this matter.

Sincerely,

[Your Name]

Enclosures

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