OR DAYS OUT OF SERVICE
|The vehicle was purchased or leased in Vermont or is registered in Vermont. The gross vehicle weight (GVW) for a truck cannot exceed 12,000 pounds.
||3 repair attempts or 30 calendar days out of service
||At least the first repair attempt for the claimed defect(s) was covered by the manufacturer's express warranty. Claim must be filed within 12 months of expiration of express warranty.
Vermont Lemon Law Statute
Vermont's "Lemon Law"
The Motor Vehicle Arbitration program, established in 1984, provides consumers with a forum through which to resolve warranty problem(s) with motor vehicles pursuant to Sections 4170-4181 of 9 V.S.A.
A consumer may file a Demand for Arbitration to request a hearing after demonstration of reasonable repair, which is usually three unsuccessful attempts or thirty cumulative calendar days out of service within the manufacturer’s express warranty. At least the first repair for a “three-times-out” claim must occur within the express warranty. Additional eligibility requirements are provided herein.
The Motor Vehicle Arbitration Board has authority to order:
Where can I file a claim or get additional information about eligibility?
- a pro-rated refund based on a statutory formula with guidelines for reimbursement of fees, incidental and consequential damages, and purchase and use tax,
- a comparable new replacement vehicle,
- a judgement in favor of the manufacturer, or
- a dismissal.
You should contact the Board at the following address:
New Motor Vehicle Arbitration Board
120 State St.
Montpelier, VT 05603-0001
(802) 828-2943 (phone)
(802) 828-2092 (fax)